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Selling Helping Customers Buy
Includes 21 online learning lessons. The text must be purchased separately.
chapter 1 Introduction to Selling,
Chapter 2 The Salesperson and Human Relations, Chapter 3 The Buying and Selling Process, Chapter 4 Your Customer, Chapter
5 Customer Buying Motives, Chapter 6 Product Information, Chapter 7 The Approach, Chapter 8 Determining Customer Needs and
Wants, Chapter 9 Planning a Feature-Benefit Sales Presentation, Chapter 10 Making a Feature-Benefit Sales Presentation, Chapter
11 Handling Customer Objections, Chapter 12 Closing the Sale, Chapter 13 Suggestion Selling and Reassurance, Chapter 14 Improving
Your Selling Skills, Chapter 15 Understanding Sales Receipts and Transactions, Chapter 16 Operating the Cash Register and
Handling Money, Chapter 17 Sales-Supporting Skills, Chapter 19 How to Get a Selling Job, Chapter 20 Starting Your New Selling
Job, Chapter 21 Entrepreneurship: Starting Your Own Business
Item #SHCB
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